JBStores Limited
Website: https://jbstores.com.ng/
Effective Date: 22 October 2026
1. Introduction
Welcome to JBStores Limited.
These Terms & Conditions govern the use of our website, enquiries, orders, purchases, deliveries, and related customer-support services.
By using our website or purchasing products from JBStores, you acknowledge these terms, subject to your rights under applicable Nigerian law.
2. About JBStores
JBStores Limited is a Nigeria-based e-commerce business supplying Android TV Boxes and related accessories.
We operate online and arrange nationwide delivery through independent logistics partners. We do not operate a physical retail storefront for customer visits or in-person collection.
Product setup guidance and after-sales assistance are provided remotely through our official support channels.
3. Product Information
We endeavour to provide accurate information about our products, including specifications, included accessories, prices, and features.
Product descriptions, images, and promotional materials are intended to help customers make informed purchasing decisions.
Minor differences in packaging or presentation may occur, provided the supplied product conforms to its description and applicable legal requirements.
Certain applications, streaming services, and online features may depend on internet connectivity, third-party providers, device compatibility, and service availability.
JBStores does not guarantee the permanent availability of independently operated third-party applications or services.
4. Orders and Confirmation
Customers may place orders through our website or other officially authorised JBStores sales channels.
Customers are responsible for providing accurate contact information, delivery addresses, and relevant order details.
Our team may contact customers to confirm their orders, preferred payment method, delivery location, and availability.
An order is subject to confirmation and product availability.
Where an order cannot be fulfilled, JBStores will communicate the available options and arrange any refund legally due for payments already received.
5. Pricing and Payment Options
Product prices are communicated through our website or authorised sales representatives.
JBStores offers two payment options:
- Advance Payment: Customers may pay before their orders are dispatched.
- Payment on Delivery: Customers may pay when their orders arrive, where this arrangement has been confirmed.
Customers may choose either option regardless of whether they are new, returning, or referred customers.
Payments must be made using officially confirmed JBStores payment instructions or approved collection arrangements.
Customers should verify payment details before transferring money and should not make payments to unverified individuals claiming to represent JBStores.
6. Payment-on-Delivery Inspection
Customers choosing payment on delivery may open and inspect their delivered package to confirm that the product and accompanying accessories correspond to their order before completing payment.
Standard doorstep delivery does not include full device installation, configuration, or technical testing.
Our independent delivery partners operate scheduled delivery routes and are generally unable to remain at a customer’s location for extended technical demonstrations.
Where special circumstances warrant additional verification, JBStores may agree to alternative arrangements.
Payment, package inspection, or acceptance of delivery does not remove a customer’s applicable statutory rights or entitlement to support under the relevant warranty terms.
7. Nationwide Delivery
JBStores arranges delivery throughout Nigeria using independent logistics partners.
Delivery estimates communicated during ordering are indicative and may vary depending on the destination, logistics operations, accessibility, weather, or other circumstances beyond reasonable control.
Customers should provide complete and accurate delivery information and remain reasonably reachable when delivery is scheduled.
Where delivery difficulties arise, JBStores will work with the customer and logistics partner to identify an appropriate resolution.
Nothing in these terms excludes obligations or remedies imposed by applicable consumer-protection laws.
8. Product Setup and Technical Support
The JBStores Android TV Box is designed for straightforward, plug-and-play installation.
Customers receive setup assistance through instructional videos, a printed product manual, and access to remote customer support.
Customers are encouraged to follow the supplied setup and safety instructions.
Technical support may involve troubleshooting connectivity, configuration, power supply, device settings, or application-related issues.
Support availability does not constitute a guarantee that independently operated third-party services will remain available or function without interruption.
9. Returns, Exchanges and Refunds
Returns, exchanges, repairs, replacements, and refunds are governed by our published Returns & Refund Policy and applicable Nigerian consumer-protection laws.
JBStores accepts qualifying returns involving defective, unsuitable, or materially misdescribed products as required by law.
We do not generally offer voluntary returns solely because a customer changes their mind, without affecting any applicable statutory rights.
Customers should contact JBStores through our official support channels before sending a product for assessment or return.
For full details, please consult our Returns & Refund Policy:
10. Twelve-Month Limited Warranty
JBStores provides a 12-month limited warranty covering qualifying product faults, subject to the applicable warranty terms and statutory consumer rights.
Warranty assistance may involve remote troubleshooting, product inspection, repair, or replacement where appropriate.
The warranty does not ordinarily cover damage caused by misuse, unauthorised modification, liquid exposure, electrical damage, or other excluded circumstances, subject to applicable law.
A 12-month warranty does not mean that all purchases qualify for unconditional refunds throughout the warranty period.
The full warranty conditions are provided in our Warranty, Support & Safety Guide, available through our website.
11. Customer Responsibilities
Customers should:
- Provide accurate order and delivery information.
- Follow the product’s installation and safety instructions.
- Use compatible power supplies and appropriate electrical protection.
- Avoid unauthorised hardware modifications or actions likely to damage the product.
- Contact JBStores promptly when assistance is needed.
- Cooperate reasonably with troubleshooting and warranty-assessment procedures.
These responsibilities do not reduce or remove rights provided by applicable consumer-protection laws.
12. Third-Party Applications and Services
Certain applications, content platforms, and online services accessible through Android TV devices are operated by independent third parties.
Their availability, content, functionality, access conditions, subscriptions, and technical requirements may change independently of JBStores.
Customers are responsible for complying with applicable laws and the terms of any third-party services they choose to use.
JBStores does not claim ownership of or affiliation with third-party brands unless expressly stated.
Nothing in these terms authorises access to content without the necessary rights or permissions.
13. Website Use and Intellectual Property
Content created or owned by JBStores, including original website text, photographs, graphics, and brand materials, may not be reproduced or commercially exploited without appropriate permission, except as permitted by law.
Third-party trademarks and brand names remain the property of their respective owners.
Users must not misuse the website, interfere with its operation, or attempt unauthorised access to its systems.
14. Privacy and Cookies
JBStores processes customer information in accordance with its published Privacy Policy and applicable data-protection laws.
Our website also uses cookies and related technologies as explained in our Cookie Policy.
Customers may review these policies for further information about personal information, website tracking, and available choices.
15. Limitation of Liability
JBStores will take reasonable steps to fulfil orders, provide accurate product information, and support customers in accordance with its obligations.
To the extent permitted by applicable law, JBStores is not responsible for interruptions or failures of independently operated third-party applications, networks, or services outside its reasonable control.
Nothing in these Terms & Conditions excludes liability or limits remedies where doing so would be unlawful, including mandatory consumer rights and protections.
16. Changes to These Terms
JBStores may update these Terms & Conditions to reflect changes in its operations, services, or applicable legal requirements.
The latest version will be made available on our website with its effective or updated date.
Changes will not retrospectively remove rights already accrued under applicable law.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of the Federal Republic of Nigeria.
Any disputes will be addressed in accordance with applicable Nigerian law and available consumer-protection procedures.
18. Contact Us
For enquiries about orders, payments, delivery, warranty support, or these Terms & Conditions, please contact:
JBStores Limited
Email: jbstoresofficial@gmail.com
Website: https://jbstores.com.ng/
19. Consumer Rights
Nothing in these Terms & Conditions excludes, restricts, or overrides any mandatory rights or remedies available under the Federal Competition and Consumer Protection Act or other applicable Nigerian laws.
Where these terms conflict with mandatory legal requirements, the applicable law will prevail.