JBStores Limited
Website: https://jbstores.com.ng/
Effective Date: 22 October 2026
1. Our Commitment
At JBStores Limited, we are committed to supplying quality products and providing reliable customer support.
Every JBStores Android TV Box undergoes pre-dispatch testing and is supported by a 12-month limited warranty.
If you experience a problem with your product, our support team will assist with troubleshooting, assessment, and the appropriate resolution.
This policy applies to purchases made directly from JBStores Limited in Nigeria.
2. Returns for Defective Products
We accept returns of products with suspected manufacturing defects or other qualifying faults, subject to assessment and applicable consumer-protection laws.
Customers are encouraged to report any issue as soon as it is discovered, preferably within the first seven days after delivery for faults noticed on arrival.
The seven-day recommendation does not limit statutory consumer rights or the 12-month limited warranty.
Depending on the circumstances, JBStores may arrange troubleshooting, inspection, repair, replacement, or a refund where applicable.
3. Returns Within the First Three Months
Under applicable Nigerian consumer-protection law, customers may return products that fail to meet statutory quality requirements within three months of delivery.
Qualifying returns will be handled without penalty and at JBStores’ risk and expense, with repair, replacement, or refund provided as appropriate under the law.
Customers may also have additional rights concerning goods that are materially misdescribed or unsuitable for an expressly communicated purpose.
4. Our 12-Month Limited Warranty
JBStores provides a 12-month limited warranty for covered product faults.
During the warranty period:
- Customers can contact our support team for technical assistance.
- We may conduct remote troubleshooting before requesting a physical inspection.
- Covered faults will be repaired where reasonably possible.
- Replacement may be provided where repair is unsuccessful, impractical, or otherwise inappropriate.
- Refunds will be provided where required by applicable law.
The warranty does not ordinarily cover damage resulting from misuse, unauthorized modifications, liquid exposure, electrical damage, or other causes excluded under the applicable warranty terms, subject to statutory consumer rights.
The full warranty terms are provided in our Warranty, Support & Safety Guide.
5. Returns for Change of Mind
JBStores does not generally offer voluntary returns or refunds solely because a customer changes their mind after purchasing or using a product.
This does not affect any rights customers may have under applicable Nigerian consumer-protection laws, including rights relating to defective, unsuitable, or misdescribed goods.
6. How to Request a Return or Warranty Assessment
Customers should contact JBStores through our official support channels and provide:
- Their name and purchase details.
- A description of the problem.
- Relevant photographs or videos, where available.
- Any additional information reasonably required to assess the issue.
Our support team will provide troubleshooting guidance and, where necessary, instructions for sending the product for inspection.
Customers should not dispatch products to an address without first receiving return instructions from JBStores.
7. Return Shipping Costs
For qualifying statutory returns, JBStores will meet its obligations concerning return costs and risk under applicable law.
For warranty claims outside the statutory return period, shipping arrangements will be communicated before the product is dispatched for inspection.
Depending on the circumstances and applicable warranty terms, the customer may be responsible for reasonable transportation costs.
JBStores will not impose return charges that conflict with applicable consumer rights.
8. Repairs and Replacements
Where a product fault is confirmed, JBStores will determine the appropriate resolution in accordance with the warranty and applicable law.
We generally seek to repair covered faults where possible. Replacement may be arranged where necessary.
Replacement products will be tested before dispatch.
Any applicable replacement-warranty terms will be communicated to the customer without reducing statutory rights.
9. Refunds
Refunds may be provided where required under applicable consumer-protection law, including qualifying cases involving defective, unsuitable, or misdescribed products.
Where a refund is approved, JBStores will communicate the refund method and expected processing time.
Refunds will be processed without unreasonable delay, subject to any applicable legal requirements.
10. Inspection and Assessment
Returned products may undergo reasonable inspection to identify the reported fault and determine the appropriate resolution.
Assessment may include checking the product’s operating condition, accessories, power supply, software, and evidence of physical or electrical damage.
Inspection procedures will not be used to deny customers remedies to which they are legally entitled.
11. Contact Us
For return requests, warranty support, or refund enquiries, contact:
JBStores Limited
Email: jbstoresofficial@gmail.com
Website: https://jbstores.com.ng/
Our team will guide you through the appropriate support or return process.
12. Consumer Rights
Nothing in this policy excludes, restricts, or overrides any rights or remedies available to customers under the Federal Competition and Consumer Protection Act or other applicable Nigerian laws.
Where any provision of this policy conflicts with mandatory consumer-protection requirements, the applicable law will prevail.