Last updated: 20 October 2026
Who we are
JBStores Limited (“JBStores”, “we”, “us”) sells electronics and provides delivery coordination and after-sales support in Nigeria. This notice explains how we handle personal information when you visit jbstores.com.ng, place an order or contact us.
For privacy enquiries, contact jbstoresofficial@gmail.com.
Information you provide
When you order through our website or WhatsApp, we collect your name, email address, phone number, any alternative number you provide, delivery address, state, city where applicable, and order quantity.
We may also ask when you will be available for delivery and keep relevant order updates, enquiries and support correspondence.
Please provide another person’s contact details only if you are authorised to do so.
How we use your information
We use this information to:
- Contact you to confirm your order and delivery details.
- Answer questions and arrange delivery.
- Maintain order records and follow up on outstanding orders.
- Provide setup assistance, after-sales support and warranty assistance.
- Handle corrections, complaints and privacy requests.
Processing necessary to arrange and fulfil your order is based on taking steps at your request and performing our contract with you. Other processing requires an appropriate lawful basis, such as a legal obligation, consent or a legitimate interest assessed against your rights.
We do not currently send promotional messages. Our customer communications concern enquiries, orders, delivery, support and related follow-ups.
Who can access your information
Customer order information is handled by our authorised CRM staff. Our Operations Manager handles privacy enquiries received through our official email address.
For delivery, we share your name, phone number, delivery address and order quantity with the relevant logistics partner. We do not include your email address in the delivery information we send to logistics partners.
We use service providers to operate our website, store records and communicate with customers. These include Google Sheets for order records and WhatsApp for customer communications. Such providers process information under their applicable terms and privacy policies.
Website tracking and third-party services
Our website has integrations for Meta Pixel, TikTok Pixel, Microsoft Clarity and embedded YouTube videos. These services support advertising measurement, website analytics and video playback. Depending on the service and your choices, they may collect information such as pages visited, interactions, device and browser information, IP addresses and cookie identifiers. Providers may associate this information with other information they hold about you.
We use WPConsent to manage cookie choices. You can select “Accept All,” “Reject Optional,” or “Preferences” in the cookie banner. You can change your choices later using the cookie settings icon at the bottom-left of the website. Essential cookies remember your consent choices. Statistics and Marketing are optional categories. YouTube is currently included in Marketing, so declining that category may prevent embedded videos from loading.
Our Meta integration also has the Meta-enabled Conversions API option selected. This integration can send website event information directly from our server to Meta. Browser cookie settings alone do not control server-to-server sharing.
For further information about the cookie categories and configured cookies, visit our Cookie Policy at https://jbstores.com.ng/cookie-policy/.
When you follow a link to WhatsApp or interact with third-party services, the relevant provider’s privacy policy also applies.
Where information is stored
We mainly maintain customer order records in Google Sheets. Information may also remain in our website’s order submissions and the communication services used to handle your enquiry or order.
Our technology providers may process information outside Nigeria. Applicable data-protection requirements also apply to international transfers.
How long we keep information
We have historically retained customer records and do not currently operate a fixed deletion schedule.
If you request deletion, our Operations Manager will coordinate a review of the relevant records and whether any information needs to be retained for outstanding orders, warranty matters, disputes or applicable legal obligations. We will explain any reason that prevents us from fully fulfilling your request.
Your privacy rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing or data portability. You may also object to certain processing and withdraw consent where processing relies on consent.
Send requests to jbstoresofficial@gmail.com. We may request information reasonably necessary to verify your identity before acting on a request.
You may also raise a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng.
Changes to this notice
We may update this notice when our processes or services change. The date above will identify the latest revision.